System Variable 881: Mail Import Convert to Comment
Use this System Variable to provide the text that will be displayed in the From: field instead of the actual sending email address.
If the imported email is a reply email, WorkBook uses the value of this System Variable in the From: field in place of the actual sending email address.
For example:
From: WorkBook [mailto:support=workbook.dk@hosted.workbook.dk] On behalf of WorkBook
The From: field displays On behalf of WorkBook, rather than the sending address workbook.dk@hosted.workbook.dk.
This System Variable is blank by default.
It may be necessary to perform a refresh when modifying System Variable values.
Parent Topic: System Variable Grouping: Ticket System