Agent Type 93 - Support Ticket Summary

Use Agent Type 93 - Support Ticket Summary to send notifications about open support tickets to the users who created the tickets.

Columns

Field	Description
Ticket	The ticket number and ticket name.
Status	The current status of the ticket.
Last Comment	The last comment made on the ticket, the comment date, and the author of the comment.
Deadline	The end date for the ticket.