WorkBook

Delete Email Import Recognition Rules

Use Email Import Recognition Rules in the Ticket Setup submodule in the Settings module to delete email import recognition rules.

To use Email Import Recognition Rules in the Ticket Setup submodule, you must have access to Settings as defined in User Access Rights under Settings.

To delete an email import recognition rule:

  1. On the main toolbar, click Settings .
  2. If you have more than one Company in your WorkBook system, use the drop-down list above the left pane of the Settings page to select the Company from which you want to delete an email import recognition rule.
  3. In the left pane of the Settings page, click Ticket Setup > Email Import Recognition Rules.
  4. Highlight the email import recognition rule that you want to delete, and on the grid toolbar, click Delete Recognition Rule .
  5. In the confirmation dialog box, click Yes.