Email Import Recognition Rules

Use Email Import Recognition Rules in the Ticket Setup submodule in the Settings module to configure recognition rules that filter email messages that are imported into your WorkBook account and create tickets that are based on the selected preferences. You can add, delete, and enable the active status of recognition rules. You can also enable the automatic creation of tickets from imported email messages.

To use Email Import Recognition Rules in the Ticket Setup submodule, you must have access to Settings as defined in User Access Rights under Settings.