Default Ticket Support Job Setup

Use Default Ticket Support Job Setup in the Ticket Setup submodule in the Settings module to view and match clients to a default support ticket job. You create support ticket jobs in Jobs > Jobs List and then select the Support Ticket Job check box in Jobs > Settings > Basic Job Settings.

To use Default Ticket Support Job Setup in the Ticket Setup submodule, you must have access to Settings as defined in User Access Rights under Settings.

You can submit tickets in Add Entry > Ticket or press CTRL + ALT + N. You can view tickets in Scheduling > Task Follow-Up > Ticket List.