System Variable 818: Set New Ticket Status When a Ticket is Closed. Also Works as Actual Done Status

Use this System Variable to specify the status that will be assigned to a ticket when it is set to Closed. This also marks the ticket as Done.

You can customize the possible values of this System Variable; they also depend on what statuses have been created in your WorkBook system. To customize the values of this System Variable, go to Settings > Ticket Setup > Ticket Statuses.

This System Variable is blank by default.

It may be necessary to perform a refresh when modifying System Variable values.