System Variable Grouping: Ticket System
Use the System Variables in this grouping to establish and maintain settings related to the Support System
Using the System Variables in this grouping enables you to set values that are related directly and indirectly to the Support System.
- Related Topics:
- System Variable 779: Email Import Document Format
Use this System Variable to specify the format of the email document to import. - System Variable 814: Automatically Add a Conversation Comment About Important Task Changes
Use this System Variable to specify whether significant changes to a task should be indicated as a message on the task conversation. - System Variable 815: Set New Ticket Status When the Author Replies
Use this System Variable to specify the status to assign to a ticket when the author posts a new comment on the conversation. - System Variable 816: Set New Ticket Status when the Ticket Responsible Replies
Use this System Variable to specify the status to assign to a ticket when the ticket responsible posts a new comment on the ticket conversation. - System Variable 817: Set New Ticket Status When Ticket is Created and Does Not Have a Ticket Responsible Assigned
Use this System Variable to specify the status to assign to a ticket that was created without an employee assigned to it as the ticket responsible. - System Variable 818: Set New Ticket Status When a Ticket is Closed. Also Works as Actual Done Status
Use this System Variable to specify the status that will be assigned to a ticket when it is set to Closed. This also marks the ticket as Done. - System Variable 827: Set New Ticket Status When a Ticket is Created and Has a User Set as Ticket Responsible
Use this System Variable to specify the status that will be assigned to a ticket that was created with an employee assigned to it as the ticket responsible. - System Variable 830: Set Default Status for Reopened Tickets
Use this System Variable to specify the status that will be assigned to reopened tickets. - System Variable 831: When Closing a Ticket, What Users Should Be Unsubscribed?
Use this System Variable to specify which users to unsubscribe when closing a ticket. - System Variable 832: Auto Show/Hide Conversation in Inbox when Users Set their Part of the Task as Done
Use this System Variable to specify whether to show a conversation in the inbox when employees have already marked themselves as done. - System Variable 858: Automatically Add the Support Responsible to the Task List
Use this System Variable to specify whether the user designated as Support Responsible should be booked on the ticket when it is created. - System Variable 861: Email Duplicate Validation on the Contact Email Address
Use this System Variable to specify whether contacts for clients, companies, suppliers, and other resources can have the same email address in the Resource Information Pane in Resources. - System Variable 867: Support System Title Used Externally
Use this System Variable to specify the title of the support system as it is displayed externally. - System Variable 870: Enable New Jobs as a Support Ticket Job
Use this System Variable to specify whether jobs should be created as support ticket jobs by default. - System Variable 881: Mail Import Convert to Comment
Use this System Variable to provide the text that will be displayed in the From: field instead of the actual sending email address. - System Variable 900: Notification about a New Conversation Comment, Email Sender Address
Use this System Variable to specify the email address that WorkBook will use to notify users about new conversation comments. - System Variable 933: Create New Ticket: Assigned to Mandatory Option & Validation
Use this System Variable to specify the default value of the Assigned to field for tickets. - System Variable 968: Send an Email to Subscribed Employees on High Priority Tickets
Use System Variable 968: Send an Email to Subscribed Employees on High Priority Tickets to determine if email messages should be sent to subscribed employees of high priority tickets. - System Variable 1043: Do Not Allow to Assign Tickets to Users Who Are Absent
Use this System Variable to specify whether an absent employee can be used in the Assigned to field.
Parent Topic: Descriptions