System Variable 832: Auto Show/Hide Conversation in Inbox when Users Set their Part of the Task as Done
Use this System Variable to specify whether to show a conversation in the inbox when employees have already marked themselves as done.
When this System Variable is enabled, WorkBook removes conversations from the inbox when users have marked themselves as done on the task.
Enable this System Variable by selecting its checkbox. To disable it, clear the checkbox.
This System Variable is disabled by default.
Parent Topic: System Variable Grouping: Ticket System