Search for Ticket Categories

Use the Ticket Categories submodule to search for ticket categories.

To use the Ticket Categories submodule, you must have access to Settings as defined in the User Access Rights submodule under Settings.

To search for a ticket category:

1. On the main toolbar, click Settings .
2. If you have more than one company in your system, use the drop-down list above the left pane of the Settings screen to select the company containing the ticket category that you are looking for.
3. In the left pane of the Settings screen, click Ticket Setup > Ticket Categories.
4. On the grid toolbar, use the Search in grid field to enter a keyword associated with the ticket category.