Add New Ticket Categories

Use Ticket Categories in the Ticket Setup submodule in the Settings module to add new ticket categories.

To use Ticket Categories in the Ticket Setup submodule, you must have access to Settings as defined in User Access Rights under Settings.

To add a new ticket category:

1. On the main toolbar, click Settings .
2. If you have more than one Company in your WorkBook system, use the drop-down list above the left pane of the Settings page to select the Company to which you want to add a new ticket category.
3. In the left pane of the Settings page, click Ticket Setup > Ticket Categories.
4. On the grid toolbar, click Add .
5. To edit the Name and Sort Index fields, double-click on the corresponding field.