Create Ticket Statuses

Use the Ticket Statuses submodule to create ticket statuses.

To use the Ticket Statuses submodule, you must have access to Settings as defined in the User Access Rights submodule under Settings.

To create a ticket status:

1. On the main toolbar, click Settings .
2. If you have more than one company in your system, use the drop-down list above the left pane of the Settings screen to select the company for which you want to create a ticket status.
3. In the left pane of the Settings screen, click Ticket Setup > Ticket Statuses.
4. On the grid toolbar, click Create a new status .
5. You can edit the Name and Sort index fields by double-clicking on the corresponding field.