Ticket Quick Create
Use Ticket Quick Create in the Ticket Setup submodule in the Settings module to configure quick ticket templates. You can add and delete quick ticket templates. You can also upload, edit, and download the briefings of selected quick ticket templates.
To use Ticket Quick Create in the Ticket Setup submodule, you must have access to Settings as defined in User Access Rights under Settings.
You can submit quick tickets in or press CTRL + ALT + Q.