Costpoint Online Help

Using the Help Search
Using the Help Search
  • Phrase:Returns all topics that contain the exact phrase in the search criteria. Use quotation marks around the phrase.
    Ex."system administration"
  • And:Returns all topics that contain all the words in the search criteria, in any combination. Insert a plus sign between all words in the search criteria.
    Ex.system + administration
  • Or:Returns all topics with any combination of words in the search criteria. This is the default.
    Ex.system administration
For more information:Searching Online Help

FAQs for the Approve Vouchers Screen

The following are frequently asked questions for the Approve Vouchers screen.

I Have a Discrepancy in a Voucher That Did Not Auto-Approve. When I Attempt to Approve, Nothing Displays on the Approve Vouchers Screen and the Check Box is Greyed-Out on the Manage Purchase Order Vouchers Screen. What Happened and How Can I Fix It?

In all likelihood, either the person who is attempting to approve has not been set up as an approver, or the user that entered the voucher has not been linked to the approver.

Go to the Configure Approver Settings screen.

  • If the person attempting to approve is not listed, add a new line and then enter the user ID. Next, go to the Link Users subtask and add the users who will be entering vouchers. Then save the record.
  • If the approver ID already exists, check the Link Users subtask to verify that the user who created the voucher is linked.

Vouchers That Need to be Approved Are Not Showing Up. How Do I Fix This?

The problem is that users have not been linked on the Configure Approver Settings screen. Go to that screen to check if the User ID has been defined as an approver.

Next, check the Link Users subtask of the Configure Approver Settings screen to ensure that all of the appropriate users are linked to your Approver ID.

You can only approve those vouchers that were entered by a user that is linked to your Approver ID.