Costpoint Cloud Information Center

Using the Help Search
Using the Help Search
  • Phrase:Returns all topics that contain the exact phrase in the search criteria. Use quotation marks around the phrase.
    Ex."system administration"
  • And:Returns all topics that contain all the words in the search criteria, in any combination. Insert a plus sign between all words in the search criteria.
    Ex.system + administration
  • Or:Returns all topics with any combination of words in the search criteria. This is the default.
    Ex.system administration
For more information:Searching Online Help

SaaS Customer Administrator

Each Costpoint customer must have a designated SaaS Customer Administrator.

The SaaS Customer Administrator is responsible for managing your organization’s Costpoint solution which includes submitting service requests to Deltek on your company’s behalf.

For security purposes, Deltek will only process service requests that are submitted to Deltek Customer Care by your company’s SaaS Customer Administrator. Service requests submitted by personnel other than your SaaS Customer Administrator will be rejected.

As a SaaS Developer you will find it necessary to submit service requests to support your development project. Therefore it will be helpful, but not required, for a SaaS Developer to also be assigned, temporarily, as a SaaS Customer Administrator. If the SaaS Developer is not assigned as a SaaS Customer Administrator the SaaS Developer must rely on the SaaS Customer Administrator to submit service requests that support their development project.

Your organization can have a maximum of five SaaS Customer Administrators at any given time. Each SaaS Customer Administrator will have the same authority to administer the Costpoint solution.

Please see the Deltek Costpoint Enterprise Cloud SaaS Customer Administrator Guide for more information.