Costpoint Cloud Information Center

Using the Help Search
Using the Help Search
  • Phrase:Returns all topics that contain the exact phrase in the search criteria. Use quotation marks around the phrase.
    Ex."system administration"
  • And:Returns all topics that contain all the words in the search criteria, in any combination. Insert a plus sign between all words in the search criteria.
    Ex.system + administration
  • Or:Returns all topics with any combination of words in the search criteria. This is the default.
    Ex.system administration
For more information:Searching Online Help

Maintenance Windows

Standing Maintenance Window

Time Zone Day and Start Time Day and End Time Maintenance Window Environment
US EDT Fridays 12:30 AM Fridays 4:00 AM 3.5 Hours Production
US EDT Tues & Thurs 7:00 PM Tues & Thurs 11:00 PM 4 Hours Non-Production (TEST, CONFIG, SBOX)
Purpose
Activities Instance Upgrades
Optimizations
Extension Deployment/Promotion
Citrix and Report Server Patching
Important Notes Maintenance windows are not always utilized.
Maintenance windows may not last the entire scheduled time.
Maintenance work does not always result in the application being unavailable.
Extensions that do not require the restart of the server may be deployed outside the standing maintenance window. Extensions that require the restart of the server must be deployed during the standing maintenance window.

OS Patching

Time Zone Day and Start Time Day and End Time Maintenance Window Environment
US EDT 3rd or 4th Sunday 4:00 AM 3rd or 4th Sunday 7:00 AM 3 Hours Production and Non-Production (TEST, CONFIG, SBOX)

Application Maintenance Windows

Time Zone Day and Start Time Day and End Time Maintenance Window Environment
US EDT 3rd or 4th Week of the Month (Mon or Wed)** 10:00 PM 3rd or 4th Week of the Month (Mon or Wed) 6:00 AM 8 Hours Production and Non-Production (TEST, CONFIG, SBOX)
US EDT 3rd or 4th Week of the Month (Mon - Fri)** 8:00 AM 3rd or 4th Week of the Month (Mon - Fri) 6:00 PM 4 Hours DEV Systems

** The exact schedule may vary and will be posted two weeks in advance.

The exact timing of your Application Maintenance window will be announced within Costpoint at least 10 business days prior to the scheduled window.

Purpose
Activities Quarterly Release or Maintenance Releases
BI Updates
Important Notes Maintenance windows are not always utilized.
Maintenance windows may not last the entire scheduled time.
Applications will be unavailable during the Application Maintenance window.
Deltek may deviate from the schedule due to various scheduling factors.