Configure SPAM filters

You must make sure that the auto-generated emails are allowed through your company’s SPAM filters.

To configure your company’s SPAM filters:

  1. White-list the following email addresses:
    • nohelp-noreply@DeltekEnterpriseEssentials.com

    • nohelp-noreply@CostpointFoundations.com

    • CostpointCloud@deltekfirst.com

    • donotreply@deltekfirst.com

  2. Configure your email provider’s (online or on-premise) SPAM filter or other email filters to allow inbound email transmissions from the following IP address:

    Sendgrid: 167.89.11.197

    Note: This IP address range is owned by Sendgrid, an industry leading and secure email and Web security service. The above IP address is safe and can be trusted by all Costpoint Essentials Cloud customers.