Costpoint Cloud Information Center

Using the Help Search
Using the Help Search
  • Phrase:Returns all topics that contain the exact phrase in the search criteria. Use quotation marks around the phrase.
    Ex."system administration"
  • And:Returns all topics that contain all the words in the search criteria, in any combination. Insert a plus sign between all words in the search criteria.
    Ex.system + administration
  • Or:Returns all topics with any combination of words in the search criteria. This is the default.
    Ex.system administration
For more information:Searching Online Help

Additional Support Roles

As a Deltek customer, various support roles must be filled besides the role of the SaaS Customer Administrator.

These roles help your company interact with Deltek from a customer support perspective.

These roles include the following:

  • Primary Support Contact (PSC)
  • Authorized Support Contact (ASC)
  • Support Contact Manager (SCM).

A single individual may be assigned multiple roles or just one role.

A SaaS Customer Administrator will automatically be assigned the role of Authorized Support Contact.

To further understand the various Deltek roles please review the KB# 84696 Customer Care Support Guide. To understand the steps of adding and updating support contacts please review KB#36134.