Overview
Welcome to your new solution.
Costpoint is the leading project-based ERP solution for government contractors. Your Costpoint solution is delivered in the Deltek GovCon Cloud Moderate (GCCM) Moderate. The Deltek GovCon Cloud (GCC) Moderate allows you to leverage the benefits of the Cloud while always taking advantage of the latest Deltek software capabilities.
The SaaS Customer Administrator Guide is a critical asset used by the SaaS Customer Administrator to understand their responsibilities as well as educate other stakeholders about the GCC Moderate offering. This guide should be referenced during your initial activation, implementation and ongoing management of your Costpoint solution. In this guide, you will find information to help you manage your Costpoint instance, including:
- Available environments
- Service requests and their respective Service Level Objectives (SLO)
- Requirements for the development of customer-specific content
- General information regarding the offering
- Related Topics:
- Deltek Costpoint
Deltek offers two levels of service in the GCC Moderate cloud, Standard and Enterprise. This is the guide for Standard customers. Please ensure you are using the correct guide based on your company's license subscription. - SaaS Customer Administrator
Each Costpoint customer must have a designated SaaS Customer Administrator. - Maintenance Windows
- Database Backup and Retention Schedule
The following table details Deltek's database backup and retention schedule. - Additional Support Roles
As a Deltek customer, various support roles must be assigned in addition to the role of the SaaS Customer Administrator. - How to Stay Informed
Deltek is committed to keeping you informed of any developments that may affect the availability or functionality of your Costpoint solution. - Authentication in the GCC Moderate
Companies are required to utilize their own identify provider (IdP) in the GCCM. Some common identity providers are Ping, Okta, ADFS, and MS Azure AD. - Active Directory (AD) Manager
Deltek uses a cloud active directory, referred to as AD Manager, for managing accounts that are required to authenticate into various parts of the Costpoint Cloud solution. - Application Lifecycle (Updates to Costpoint)
Deltek follows a published schedule for applying application (Costpoint, BI, Mobile) updates to your cloud solution. - Best Practices for Data Handling in GCCM
Here are some best practices to follow when handling data in GCCM.