Costpoint Cloud Information Center

Using the Help Search
Using the Help Search
  • Phrase:Returns all topics that contain the exact phrase in the search criteria. Use quotation marks around the phrase.
    Ex."system administration"
  • And:Returns all topics that contain all the words in the search criteria, in any combination. Insert a plus sign between all words in the search criteria.
    Ex.system + administration
  • Or:Returns all topics with any combination of words in the search criteria. This is the default.
    Ex.system administration
For more information:Searching Online Help

Standing Maintenance Windows

The standing maintenance window will not always be used.
Time Zone Day and Start Time Day and End Time Maintenance Window Environment
US EDT Monday, Wednesday, Friday 1:30 AM Monday, Wednesday, Friday 4:00 AM 2.5 Hours Production and Non-Production (TEST, CONFIG, SBOX)

Costpoint Enterprise US Only Customers

Time Zone Day and Start Time Day and End Time Maintenance Window Environment
US EDT Fridays 12:30 AM Fridays 4:00 AM 3.5 Hours Production
US EDT Tues & Thurs 7:00 PM Tues & Thurs 11:00 PM 4 Hours Non-Production (TEST, CONFIG, SBOX)

Costpoint Enterprise International Customers

Time Zone Day and Start Time Day and End Time Maintenance Window Environment
US EDT Saturday 7:00 AM Saturday 7:00 PM 12 Hours Production
US EDT Monday, Wednesday, Friday 1:30 AM Monday, Wednesday, Friday 4:00 AM 2.5 Hours Non-Production (TEST, CONFIG, SBOX)
Purpose
Activities Instance Upgrades
Optimizations
Extension Deployment/Promotion
Citrix and Report Server Patching
Important Notes Maintenance windows are not always utilized.
Maintenance windows may not last the entire scheduled time.
Maintenance work does not always result in the application being unavailable.
Extensions that do not require the restart of the server may be deployed outside the standing maintenance window. Extensions that require the restart of the server must be deployed during the standing maintenance window.