Overview
Welcome to your new solution. Your Costpoint Enterprise Cloud solution is the leading project-based ERP solution for government contractors.
The Costpoint Enterprise Cloud solution allows your company to take advantage of all the benefits of the cloud while allowing Deltek to meet the ever-changing needs of large and complex organizations in an expedited manner.
Gaining a thorough understanding of the SaaS Customer Administrator guide is critical for the SaaS Customer Administrator to perform their role successfully. This guide will help the SaaS Customer Administrator during their company’s initial implementation or migration as well as ongoing management of your Costpoint Enterprise Cloud solution. This guide will help you understand the following about your solution.
- Available environments
- Scheduled upgrades to the cloud applications and their impact to your development projects
- Service requests and their respective Service Level Objectives (SLO)
- General information regarding the offering itself
- Related Topics:
- Deltek Costpoint Enterprise Cloud
Deltek Costpoint Enterprise Cloud customers are subscribed to either the Costpoint or Costpoint Standard offerings. - Standing Maintenance Windows
- Database Backup and Retention Schedule
The following table details Deltek's database backup and retention schedule. - SaaS Customer Administrator
Each Costpoint Enterprise Cloud customer must have at least 1 designated SaaS Customer Administrator. - Additional Support Roles
As a Deltek customer, various support roles must be filled besides the role of the SaaS Customer Administrator. - How to Stay Informed
Deltek is committed to keeping you informed of any developments that may affect the availability or functionality of your Costpoint solution.