Reset a User’s Password

You can perform a password reset for users who have not activated their accounts and cannot locate the email that was sent to them by User Manager.

This allows the user to complete the activation steps.

Note: Users can reset their own passwords using the Self Service tool after they have completed the account activation steps.

To reset a user's password:

1. Log on to User Manager, using the following link:

   Manage User Accounts

2. Click Reset Password.
3. On the Modify Password Attributes of the Users screen, make sure that the Reset Password check box is selected.
4. Select the Generate Password option.

   Record the temporary password generated. This temporary password must be sent to the employee. It is not automatically sent.

5. Under Password Options, make sure that the User must change password at next logon question is set to Yes.
6. Under Show Users List, enter the name of the employee or click the Search button to identify the employee whose password needs to be reset.
7. Select the check box next to the employee whose account is locked, and click Apply.
8. Provide the generated temporary password to the employee.

   Reminder: The temporary password will not be automatically sent to the employee. You must email to the employee.

9. Instruct the employee to change the temporary password in Password Self Service.