SaaS Customer Administrator

Each Costpoint customer must have a designated SaaS customer administrator.

You must provide the name and email address of your company’s SaaS customer administrator during, or prior to, signing your Subscription Agreement.

The SaaS customer administrator is responsible for managing your organization’s Costpoint implementation and any ongoing service requests with Deltek. In addition, the SaaS customer administrator’s responsibilities include the following:

• Uploading data
• Receiving and communicating system maintenance announcements
• Requesting backup restores
• Requesting a development environment

For security purposes, Deltek will only process service requests that are submitted to Deltek Customer Care by your company’s SaaS customer administrator. Requests submitted by personnel other than your SaaS customer administrator will be rejected.

Your organization can have a maximum of four SaaS customer administrators at any given time. Each SaaS customer administrator will have the same authority to administer the Costpoint solution and will receive the same communications from Deltek.

Deltek recommends that you assign a second SaaS customer administrator to ensure that your company is able to receive communication regarding your Costpoint solution at all times and that an administrator is always available to carry out service requests. Companies often assign 3rd party implementation consultants as SaaS customer administrators during the implementation period. Reminder, this will provide the 3rd party implementation consultant with full SaaS customer administrator authority over your Costpoint solution.

If your organization needs to change the SaaS customer administrator or add a SaaS customer administrator, please submit a service request to Deltek Customer Care as described in the Submitting a Service Request section of this document.