Knowledge Base Articles This section contains links to the detailed descriptions of the ArchiSnapper KB articles. Related Topics:KB #000001: Error Syncing from ArchiSnapper Mobile Application Description: When you try to tap SYNC in the ArchiSnapper mobile application, you encounter an error message even when the Internet connection is stable. KB #000002: Cannot Save Pictures in Device’s Photo Gallery Description: When you take report pictures using the ArchiSnapper mobile application and tap SYNC, ArchiSnapper does not save the pictures in your mobile device's photo gallery. KB #000003: Error Uploading PDF Floor Plans Description: When you try to upload a PDF floor plan online, you encounter an error saying "400 Bad Request". KB #000004: Item Assignee’s Company Name Displays in Reports Instead of the Assignee’s Name Description: When you generate the PDF after creating a report, the item's assignee field or column displays the company name instead of the assignee's name. KB #000005: Adding Weather Data on Reports Description: You want to add weather data or condition to reports when using the web version. KB #000006: Unable to Modify Layout Templates Description: You cannot edit or make any changes to the layout template using your ArchiSnapper account. KB #000007: Unable to Modify Checklists and Categories Description:You cannot edit or make any changes to the checklists and categories being used for reports using your Archisnapper account. KB #000008: Reorganize Report Items Description: As you create and incorporate report items onsite using the mobile application, you may later be instructed to organize them by location, section, rooms, and category, among other criteria. KB #000009: Item Description and Report Dates Do Not Match Description: The dates of your item descriptions do not match with your report date causing discrepancies on your reports. KB #000010: No Location Image on PDF Reports Description: When you create a report item with a location of it in the project floor plan and then generate a report, the location image does not display in the PDF report. KB #000011: Clone Reports Without Pictures Description : You want to clone reports without including pictures. KB #000012: Remove Highlighted Text in a Report Description: You want to remove the highlighted text in a report. KB #000013: Unable to View a Specific Project Description: You try to open a project but are not able to view it. KB #000014: Change a Project Name or Project Address Description: You cannot change project details in the mobile application. KB #000015: Unable to Create a New Project in the Mobile Application Description: You cannot create a new project in the mobile application. KB #000016: Project Displays in the Web Version but Not in the Mobile Application Description: You can view a project in the Web version of ArchiSnapper but not in the mobile application. KB #000017: Error When Uploading a Picture to a Report Description: When you try to upload a picture, the following error message displays: "translation missing: nl.flash.visit_pictures.actions.create.alert." KB #000018: Field Report Emails from SafetySnapper in Junk Mail Folder Description: Field report email messages from ArchiSnapper/SafetySnapper are ending up in recipients' junk mail folder. KB #000019: Reports Sent as URL Links Instead of PDF Attachments Description: ArchiSnapper sends reports as URL links rather than attached PDF files. KB #000020: Complaint Error in Sent History Description: A "Complaint" error for a recipient displays in your report's sent history. KB #000021: New Users Not Receiving Invitation Emails Description: New users are not receiving the invitation email to join your account. KB #000022: Unable to See Projects in Online Account Description: You cannot view a project in your online account. KB #000023: Company Name Variable Not Displaying in PDF Footer Description: When generating a PDF report, the [company_name] variable included in the layout template's footer does not display as expected. KB 000024: Report Images Not Displaying in Edit Report View Description: When editing a report online, item images may suddenly become unavailable. KB #000025: Persistent Permission Prompt Description: While creating a report or capturing images in the application, a prompt may display stating: "Some permissions are still required to use the application properly. Please click on Settings to add the missing permissions." KB #000026: Restoring Deleted Items Description: You may need to recover projects, reports, or observation items that have been deleted. KB #000027: Adjusting Image Orientation After Upload Description: Rotate an uploaded image in a report. KB #000028: Location Image Not Displaying After Selection from Floor Plan Description: After selecting a location on the floor plan, the report may get stuck on the screen with the "Generating location images. This can take up to 15 minutes" message and the location image does not display. KB #000029: Stuck on Spinning Wheel When Adding or Creating Observation Items Description: When trying to add or create Observation items, the screen becomes unresponsive and displays a spinning wheel within the Observation window. Consequently, the item is not saved. KB #000030: Inconsistent Report Timestamps Between Mobile Application and Web Interface Description: The timestamps for reports generated via the mobile application are inconsistent with those displayed on the web interface after synchronization, despite both the mobile device and laptop being set to the same time zone. KB #000031: Contacts Missing from List After Excel Import Despite Success Message Description: When you import contacts from Excel, the application displays a successful import message but contacts do not display in the contact list. KB #000032: Newly Added Projects Instantly Visible to All Users in the Account Description: All users can access newly added projects, regardless of initial assignment or granted permissions. KB #000033: Stuck on Generating the Location Image Process Description: After selecting a location in the floor plan, your report may remain stuck with the message "We are generating the location images. This can take up to 15 minutes," but the location image does not display. KB #000034: Project Number Already In Use Error Description: When you are creating or adding a project online, an error message displays indicating that the project number is already taken. HomeKnowledge Base Articles
Knowledge Base Articles This section contains links to the detailed descriptions of the ArchiSnapper KB articles. Related Topics:KB #000001: Error Syncing from ArchiSnapper Mobile Application Description: When you try to tap SYNC in the ArchiSnapper mobile application, you encounter an error message even when the Internet connection is stable. KB #000002: Cannot Save Pictures in Device’s Photo Gallery Description: When you take report pictures using the ArchiSnapper mobile application and tap SYNC, ArchiSnapper does not save the pictures in your mobile device's photo gallery. KB #000003: Error Uploading PDF Floor Plans Description: When you try to upload a PDF floor plan online, you encounter an error saying "400 Bad Request". KB #000004: Item Assignee’s Company Name Displays in Reports Instead of the Assignee’s Name Description: When you generate the PDF after creating a report, the item's assignee field or column displays the company name instead of the assignee's name. KB #000005: Adding Weather Data on Reports Description: You want to add weather data or condition to reports when using the web version. KB #000006: Unable to Modify Layout Templates Description: You cannot edit or make any changes to the layout template using your ArchiSnapper account. KB #000007: Unable to Modify Checklists and Categories Description:You cannot edit or make any changes to the checklists and categories being used for reports using your Archisnapper account. KB #000008: Reorganize Report Items Description: As you create and incorporate report items onsite using the mobile application, you may later be instructed to organize them by location, section, rooms, and category, among other criteria. KB #000009: Item Description and Report Dates Do Not Match Description: The dates of your item descriptions do not match with your report date causing discrepancies on your reports. KB #000010: No Location Image on PDF Reports Description: When you create a report item with a location of it in the project floor plan and then generate a report, the location image does not display in the PDF report. KB #000011: Clone Reports Without Pictures Description : You want to clone reports without including pictures. KB #000012: Remove Highlighted Text in a Report Description: You want to remove the highlighted text in a report. KB #000013: Unable to View a Specific Project Description: You try to open a project but are not able to view it. KB #000014: Change a Project Name or Project Address Description: You cannot change project details in the mobile application. KB #000015: Unable to Create a New Project in the Mobile Application Description: You cannot create a new project in the mobile application. KB #000016: Project Displays in the Web Version but Not in the Mobile Application Description: You can view a project in the Web version of ArchiSnapper but not in the mobile application. KB #000017: Error When Uploading a Picture to a Report Description: When you try to upload a picture, the following error message displays: "translation missing: nl.flash.visit_pictures.actions.create.alert." KB #000018: Field Report Emails from SafetySnapper in Junk Mail Folder Description: Field report email messages from ArchiSnapper/SafetySnapper are ending up in recipients' junk mail folder. KB #000019: Reports Sent as URL Links Instead of PDF Attachments Description: ArchiSnapper sends reports as URL links rather than attached PDF files. KB #000020: Complaint Error in Sent History Description: A "Complaint" error for a recipient displays in your report's sent history. KB #000021: New Users Not Receiving Invitation Emails Description: New users are not receiving the invitation email to join your account. KB #000022: Unable to See Projects in Online Account Description: You cannot view a project in your online account. KB #000023: Company Name Variable Not Displaying in PDF Footer Description: When generating a PDF report, the [company_name] variable included in the layout template's footer does not display as expected. KB 000024: Report Images Not Displaying in Edit Report View Description: When editing a report online, item images may suddenly become unavailable. KB #000025: Persistent Permission Prompt Description: While creating a report or capturing images in the application, a prompt may display stating: "Some permissions are still required to use the application properly. Please click on Settings to add the missing permissions." KB #000026: Restoring Deleted Items Description: You may need to recover projects, reports, or observation items that have been deleted. KB #000027: Adjusting Image Orientation After Upload Description: Rotate an uploaded image in a report. KB #000028: Location Image Not Displaying After Selection from Floor Plan Description: After selecting a location on the floor plan, the report may get stuck on the screen with the "Generating location images. This can take up to 15 minutes" message and the location image does not display. KB #000029: Stuck on Spinning Wheel When Adding or Creating Observation Items Description: When trying to add or create Observation items, the screen becomes unresponsive and displays a spinning wheel within the Observation window. Consequently, the item is not saved. KB #000030: Inconsistent Report Timestamps Between Mobile Application and Web Interface Description: The timestamps for reports generated via the mobile application are inconsistent with those displayed on the web interface after synchronization, despite both the mobile device and laptop being set to the same time zone. KB #000031: Contacts Missing from List After Excel Import Despite Success Message Description: When you import contacts from Excel, the application displays a successful import message but contacts do not display in the contact list. KB #000032: Newly Added Projects Instantly Visible to All Users in the Account Description: All users can access newly added projects, regardless of initial assignment or granted permissions. KB #000033: Stuck on Generating the Location Image Process Description: After selecting a location in the floor plan, your report may remain stuck with the message "We are generating the location images. This can take up to 15 minutes," but the location image does not display. KB #000034: Project Number Already In Use Error Description: When you are creating or adding a project online, an error message displays indicating that the project number is already taken. HomeKnowledge Base Articles