Knowledge Base Articles This section contains links to the detailed descriptions of the ArchiSnapper KB articles. Related Topics:KB #000001: Error Syncing from ArchiSnapper Mobile Application Description: When you try to tap SYNC in the ArchiSnapper mobile application, you encounter an error message even when the Internet connection is stable. KB #000002: Cannot Save Pictures in Device’s Photo Gallery Description: When you take report pictures using the ArchiSnapper mobile application and tap SYNC, ArchiSnapper does not save the pictures in your mobile device's photo gallery. KB #000003: Error Uploading PDF Floor Plans Description: When you try to upload a PDF floor plan online, you encounter an error saying "400 Bad Request". KB #000004: Item Assignee’s Company Name Displays in Reports Instead of the Assignee’s Name Description: When you generate the PDF after creating a report, the item's assignee field or column displays the company name instead of the assignee's name. KB #000005: Adding Weather Data on Reports Description: You want to add weather data or condition to reports when using the web version. KB #000006: Unable to Modify Layout Templates Description: You cannot edit or make any changes to the layout template using your ArchiSnapper account. KB #000007: Unable to Modify Checklists and Categories Description:You cannot edit or make any changes to the checklists and categories being used for reports using your Archisnapper account. KB #000008: Reorganize Report Items Description: As you create and incorporate report items onsite using the mobile application, you may later be instructed to organize them by location, section, rooms, and category, among other criteria. KB #000009: Item Description and Report Dates Do Not Match Description: The dates of your item descriptions do not match with your report date causing discrepancies on your reports. KB #000010: No Location Image on PDF Reports Description: When you create a report item with a location of it in the project floor plan and then generate a report, the location image does not display in the PDF report. KB #000011: Clone Reports Without Pictures Description : You want to clone reports without including pictures. KB #000012: Remove Highlighted Text in a Report Description: You want to remove the highlighted text in a report. KB #000013: Unable to View a Specific Project Description: You try to open a project but are not able to view it. KB #000014: Change a Project Name or Project Address Description: You cannot change project details in the mobile application. KB #000015: Unable to Create a New Project in the Mobile Application Description: You cannot create a new project in the mobile application. KB #000016: Project Displays in the Web Version but Not in the Mobile Application Description: You can view a project in the Web version of ArchiSnapper but not in the mobile application. KB #000017: Error When Uploading a Picture to a Report Description: When you try to upload a picture, the following error message displays: "translation missing: nl.flash.visit_pictures.actions.create.alert." KB #000018: Field Report Emails from SafetySnapper in Junk Mail Folder Description: Field report email messages from ArchiSnapper/SafetySnapper are ending up in recipients' junk mail folder. KB #000019: Reports Sent as URL Links Instead of PDF Attachments Description: ArchiSnapper sends reports as URL links rather than attached PDF files. KB #000020: Complaint Error in Sent History Description: A "Complaint" error for a recipient displays in your report's sent history. KB #000021: New Users Not Receiving Invitation Emails Description: New users are not receiving the invitation email to join your account. KB #000022: Unable to See Projects in Online Account Description: You cannot view a project in your online account. HomeKnowledge Base Articles
Knowledge Base Articles This section contains links to the detailed descriptions of the ArchiSnapper KB articles. Related Topics:KB #000001: Error Syncing from ArchiSnapper Mobile Application Description: When you try to tap SYNC in the ArchiSnapper mobile application, you encounter an error message even when the Internet connection is stable. KB #000002: Cannot Save Pictures in Device’s Photo Gallery Description: When you take report pictures using the ArchiSnapper mobile application and tap SYNC, ArchiSnapper does not save the pictures in your mobile device's photo gallery. KB #000003: Error Uploading PDF Floor Plans Description: When you try to upload a PDF floor plan online, you encounter an error saying "400 Bad Request". KB #000004: Item Assignee’s Company Name Displays in Reports Instead of the Assignee’s Name Description: When you generate the PDF after creating a report, the item's assignee field or column displays the company name instead of the assignee's name. KB #000005: Adding Weather Data on Reports Description: You want to add weather data or condition to reports when using the web version. KB #000006: Unable to Modify Layout Templates Description: You cannot edit or make any changes to the layout template using your ArchiSnapper account. KB #000007: Unable to Modify Checklists and Categories Description:You cannot edit or make any changes to the checklists and categories being used for reports using your Archisnapper account. KB #000008: Reorganize Report Items Description: As you create and incorporate report items onsite using the mobile application, you may later be instructed to organize them by location, section, rooms, and category, among other criteria. KB #000009: Item Description and Report Dates Do Not Match Description: The dates of your item descriptions do not match with your report date causing discrepancies on your reports. KB #000010: No Location Image on PDF Reports Description: When you create a report item with a location of it in the project floor plan and then generate a report, the location image does not display in the PDF report. KB #000011: Clone Reports Without Pictures Description : You want to clone reports without including pictures. KB #000012: Remove Highlighted Text in a Report Description: You want to remove the highlighted text in a report. KB #000013: Unable to View a Specific Project Description: You try to open a project but are not able to view it. KB #000014: Change a Project Name or Project Address Description: You cannot change project details in the mobile application. KB #000015: Unable to Create a New Project in the Mobile Application Description: You cannot create a new project in the mobile application. KB #000016: Project Displays in the Web Version but Not in the Mobile Application Description: You can view a project in the Web version of ArchiSnapper but not in the mobile application. KB #000017: Error When Uploading a Picture to a Report Description: When you try to upload a picture, the following error message displays: "translation missing: nl.flash.visit_pictures.actions.create.alert." KB #000018: Field Report Emails from SafetySnapper in Junk Mail Folder Description: Field report email messages from ArchiSnapper/SafetySnapper are ending up in recipients' junk mail folder. KB #000019: Reports Sent as URL Links Instead of PDF Attachments Description: ArchiSnapper sends reports as URL links rather than attached PDF files. KB #000020: Complaint Error in Sent History Description: A "Complaint" error for a recipient displays in your report's sent history. KB #000021: New Users Not Receiving Invitation Emails Description: New users are not receiving the invitation email to join your account. KB #000022: Unable to See Projects in Online Account Description: You cannot view a project in your online account. HomeKnowledge Base Articles