Troubleshooting Narrative Score Feature Issues

This topic aims to help identify and resolve common issues with the Narrative Score feature, ensuring it functions correctly.

The table below outlines the issue, provides an explanation, and details the actions you need to take.

Issue	Explanation/Action
The Generate Narrative Score button is not displayed when running Analyze process for control accounts.	Log into EPM Security Administrator or PPM Administrator and ensure that valid artificial intelligence login credentials are entered in the AI Account Settings dialog box. If you encounter issues in your AI connection setup, contact your System Administrator.
When you click the Generate Narrative Score button, the score does not generate, or nothing happens.	There is a token limit per minute when interacting with Azure OpenAI, depending on your company’s setup. If the number of users accessing the Narrative Score feature at the same time exceeds the assigned token limit per minute, this issue may occur. Take one of the following actions Try clicking the Generate Narrative Score button again after a few seconds. If the problem persists, contact your System Administrator about the quota limits of your Azure OpenAI subscription. Deltek recommends reviewing the AI model deployment in your subscription and adjusting the token usage/limit accordingly. If needed, submit a quota increase request to Microsoft. Note: You can access the Request for Quota Increase form on the Microsoft Azure website.
When you click the narrative score hyperlink, the Narrative Score dialog box displays, but it is blank and does not display the detailed score summary.	It is possible that the Microsoft Edge WebView2 Runtime, a control that uses Microsoft Edge as a rendering engine, is not yet installed or is corrupted on the client machine. WebView2 is often included with certain applications, such as Microsoft 365 applications and Windows 10 version 21H1 or later. However, Microsoft Server installations do not automatically install the Microsoft Edge WebView2 Runtime. Deltek recommends installing it separately or ensuring it is included in your deployment process. Attention: For more information, see https://docs.microsoft.com/en-us/deployoffice/webview2-install.

Issue

Explanation/Action

The Generate Narrative Score button is not displayed when running Analyze process for control accounts.

Log into EPM Security Administrator or PPM Administrator and ensure that valid artificial intelligence login credentials are entered in the AI Account Settings dialog box.

If you encounter issues in your AI connection setup, contact your System Administrator.

When you click the Generate Narrative Score button, the score does not generate, or nothing happens.

There is a token limit per minute when interacting with Azure OpenAI, depending on your company’s setup. If the number of users accessing the Narrative Score feature at the same time exceeds the assigned token limit per minute, this issue may occur.

Take one of the following actions

Try clicking the Generate Narrative Score button again after a few seconds.
If the problem persists, contact your System Administrator about the quota limits of your Azure OpenAI subscription.
Deltek recommends reviewing the AI model deployment in your subscription and adjusting the token usage/limit accordingly. If needed, submit a quota increase request to Microsoft.

Note: You can access the Request for Quota Increase form on the Microsoft Azure website.

When you click the narrative score hyperlink, the Narrative Score dialog box displays, but it is blank and does not display the detailed score summary.

It is possible that the Microsoft Edge WebView2 Runtime, a control that uses Microsoft Edge as a rendering engine, is not yet installed or is corrupted on the client machine. WebView2 is often included with certain applications, such as Microsoft 365 applications and Windows 10 version 21H1 or later. However, Microsoft Server installations do not automatically install the Microsoft Edge WebView2 Runtime. Deltek recommends installing it separately or ensuring it is included in your deployment process.

Attention: For more information, see https://docs.microsoft.com/en-us/deployoffice/webview2-install.

Cobra Help System

Troubleshooting Narrative Score Feature Issues