Frequently Asked Questions

This section contains topics that answer the most frequently asked questions about using ConceptShare.

Requirements

• What Are the Technical Requirements to Use ConceptShare?
• What Are the Deployment/Hosting Models for ConceptShare?
• What Are the Recommended Settings for My File Types?
• What Are the Supported Mobile Operating Systems?

Support

• How Do I Log In for the First Time?
• How Do I Reset My Password?
• How Do I Unlock My Account?
• How Do I Contact the ConceptShare Support Team?
• How Do I Submit an Enhancement Request?
• How Do I Submit a Case?
• How Do I Initiate a Chat with a Customer Care Analyst?
• How Do I Access the Reviews that I Am Part of?

Usage

• What Keyboard Shortcuts Can I Use for Navigating ConceptShare?
• What Email Notifications Does ConceptShare Generate?
• What Is a Deprecated Feature?
• Why Does the System Reset Users to Inactive When I Try to Activate Them?