How Do I Initiate a Chat with a Customer Care Analyst?

Chat with a customer care support analyst to get immediate help/feedback regarding an issue.

Before you can submit a request through the portal, you must already have your Deltek credentials.

To initiate a chat:

1. Log into https://deltek.custhelp.com/app/chat/chat_launch.
2. On the Initiate a Chat page, specify the following information:
   • Chat Topic: Select ConceptShare.
   • Summary: Enter your query.
3. Click Start Chat.