When you approve a change management workflow, a scheduled integration is triggered. However, the workflow does not always complete successfully.
In such cases, you may encounter one of the following scenarios:
Process Failure: Sometimes, the schedule integration fails outright, or the workflow encounters issues during the completion step. In these instances, you typically receive a failure email notification, and the workflow status may indicate either Continue Approve or Continue Complete.
Incomplete Application of Changes: Occasionally, not all of your requested changes appear to be applied successfully.
In the event of a process failure, view these logs to help you troubleshoot the issue:
On the Advanced tab of the Workflow Form view, locate the Workflow Status grid.
While still on the Advanced tab, click the View Status button to display the Process Queue dialog box. If a process has failed, select it to display the Process Queue Detail dialog box.
In the Process Queue Detail dialog box, you can click Detail to further explore the process details. From here, you can click Status Log for more information. You can also export the status log to Excel.
Additionally, select the failed process and click Termination Message if needed.
In the event of an incomplete application of changes, navigate to the Links tab of the Workflow Form view. Examine the various Cobra process logs that were executed during the change processing. Inspect any process log that encountered errors or warnings (you can find the error and warning count in the Name column).
When submitting a ticket to Deltek Support Center, make sure to include the following:
The failure email notification that was sent.
The exported status log.
If any of these messages refer to a process log, include those logs as well.
For troubleshooting change management workflow issues, refer to the following topics: