Maconomy Enterprise Cloud Online Admin Guide

Using the Help Search
Using the Help Search
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For more information:Searching Online Help

Change SaaS Administrator

You can change the SaaS Administrator listed on your account through a Support Case or via email.

If your organization needs to change the SaaS Administrator listed on your customer account, you must submit a support case to Deltek Customer Care as described in the “Submitting a Support Case” section. The Support Case must be submitted by the current SaaS Administrator. If the current SaaS Administrator is not available the case can be submitted by any other Support Contact within the business.

In the event that the SaaS Administrator is no longer with the company and there are no additional Support Contacts available internally to raise the request for the new SaaS Administrator, a request must be submitted via email to CCOPS@deltek.com. This request must include a formal letter on company letterhead and have the signature of the CEO, CFO, or President of the Company. The request should also include the name of your Company, your Deltek Client ID, the new SaaS Administrator’s name, email address, title, and phone number. Alternatively you can fax the request to Deltek at +1.339.469.8970. Absent administrator change requests are typically completed within 2 business days.

The SaaS Administrator must be a person within the customer’s organization.

Note: A SaaS Administrator has the ability to activate up to 4 other SaaS Administrators. It is the customer’s responsibility to manage who is given rights to be a SaaS Administrator. Your consultants do not need to be SaaS Administrators to implement your solution, you can make them Authorized Support Contacts so they can submit Customer Care cases. It is best practice to limit the SaaS Administrator role to a select number of individuals within the customer’s organization.