Deltek Support Center
You can access Deltek's Support Center to accomplish several administrator-level tasks.
The Deltek Support Center is a support Web portal for Deltek customers. It is important that you login and familiarize yourself with the connect site.
The following are some of the many options you have at the Deltek Support Center site:
- Raise Service Requests and check on their progress.
- Search Deltek’s knowledge base.
- Ask questions, exchange ideas, and share knowledge with other Deltek customers through the Deltek Connect Customer Forums.
- Display or download product information, such as release notes, user guides, technical information, and white papers.
- Submit a support case and check on its progress.
- Transfer requested files to a Customer Care analyst.
- Use Quick Chat to submit a question to a Customer Care analyst online.
- Subscribe to Deltek communications about your Deltek products and services.
Note: If you need assistance using the Deltek Support Center site, the online help available on the site provides answers for most questions.
- Related Topics:
- Access Deltek's Support Center
You can access Deltek's Support Center to accomplish several administrator-level tasks. - Raise a Service Request
You can raise a Service Request to assign access and to request for administrator account changes. Service Requests are routine requests for actions to your environments. The majority of actions will be performed as a result of such requests (Support Cases should only be raised for Issues in the environments or one off processes where a Service Request does not exist). - Submit a Support Case
You can submit a Support Case to raise questions and system issues. Support cases should be submitted during system setup when advised by the Implementer. Post Go-Live, they should be submitted for issues you identify in the system. - Assign Authorized Support Contact
You can assign an Authorized Support Contact to submit your Customer Care Support Cases for you. - Change SaaS Administrator
You can change the SaaS Administrator listed on your account through a Support Case or via email.
Parent Topic: Welcome