Submit a Support Case

You can submit a Support Case to raise questions and system issues. Support cases should be submitted during system setup when advised by the Implementer. Post Go-Live, they should be submitted for issues you identify in the system.

To submit a Support Case:

  1. Login to https://deltek.custhelp.com.
  2. Click Submit Case.
  3. Enter a detailed description of the issue and attach any supporting documentation.
  4. Click Continue to submit the case.

    Note: If a Deltek Support Center contact requires access to your system to triage or resolve an issue, it is the responsibility of a SaaS Administrator to set up a user account for them.