Maconomy Enterprise Cloud Online Admin Guide

Using the Help Search
Using the Help Search
  • Phrase:Returns all topics that contain the exact phrase in the search criteria. Use quotation marks around the phrase.
    Ex."system administration"
  • And:Returns all topics that contain all the words in the search criteria, in any combination. Insert a plus sign between all words in the search criteria.
    Ex.system + administration
  • Or:Returns all topics with any combination of words in the search criteria. This is the default.
    Ex.system administration
For more information:Searching Online Help

ODBC User Access Requests

ODBC User access updates must be submitted as a Support Case. The ODBC Service Request Log spreadsheet must be attached to the Support Case.

ODBC is only available to Enterprise Cloud Customers who have purchased the ODBC add-on or Enterprise Premium Cloud Customers where ODBC is included.

Use the Template below when submitting the request:

  1. Open Deltek Support Center and click Submit Case.
  2. Use the following template to raise your RNT ticket:
    • Product > Maconomy – Maconomy Solutions.
    • Severity Level > S4 – General
    • Issue Type > Application
    • Summary > “FAO DCO: Updates required to ODBC user access”
    • Detail >

      “Please see attached spreadsheet containing updated user account information for ODBC. ”

  3. Attach the following spreadsheet to the case.
  4. Click Continue and then click Finish Submitting Case.