Misc. Configuration Files Installed on Server or Custom Updates to Standard Files

(For example, time-out settings) – In the event your implementer customizes server files, either updating existing files or requests installation of new files, this request should be sent via an Customer Care Case to the Cloud Operations team. The information required will depend on the customization; however, typically this would include: General Description, File Location, Environment(s), and Details of Update. Some examples include: updates for background task configuration, updating time-out settings, and the like. These requests will typically take up to 5 business days to fulfill.