Maconomy Enterprise Cloud Online Admin Guide

Using the Help Search
Using the Help Search
  • Phrase:Returns all topics that contain the exact phrase in the search criteria. Use quotation marks around the phrase.
    Ex."system administration"
  • And:Returns all topics that contain all the words in the search criteria, in any combination. Insert a plus sign between all words in the search criteria.
    Ex.system + administration
  • Or:Returns all topics with any combination of words in the search criteria. This is the default.
    Ex.system administration
For more information:Searching Online Help

Service Requests

You can submit Service Requests or Support Cases directly from the Deltek Support Center Site.

Note: For any other Enterprise Cloud Service Requests not documented as standard, please submit a Support Case to raise the request. Deltek will then investigate your request and respond to it within 5 working days. The response may require additional details and investigation before confirmation of whether or not the request can be supported and an estimated timeline is provided.

As the SaaS Administrator for your company, you have the ability to request additional services from Deltek.

You can submit a service request through the Deltek Support Center site. Service requests can only be submitted by a designated SaaS Administrator. If Deltek receives a service request from someone other than a designated SaaS Administrator, the request will be rejected. If you would like your Implementer to raise Service Requests on your behalf please request this using the Add Additional SaaS Administrators Service Request.

Note: The Implementer will need to provide you with a unique email address for this to be setup. This email address will then need to be populated on the request when you submit it).

For further information on individual Service Requests please see the Related Topics section below.