Maconomy Enterprise Cloud Online Admin Guide

Using the Help Search
Using the Help Search
  • Phrase:Returns all topics that contain the exact phrase in the search criteria. Use quotation marks around the phrase.
    Ex."system administration"
  • And:Returns all topics that contain all the words in the search criteria, in any combination. Insert a plus sign between all words in the search criteria.
    Ex.system + administration
  • Or:Returns all topics with any combination of words in the search criteria. This is the default.
    Ex.system administration
For more information:Searching Online Help

Security Resets

This request can be used to request a reset of user access to either 2FA or Citrix.

The Security Resets service request allows you to reset certain user access, there are two options available: 1. Reset 2FA and 2. Reset Citrix.

  1. Reset 2FA - This option resets 2FA details for a particular user. This can be used to reset a 2FA account (For example, if a user loses the device holding their 2FA app). When selecting this option, enter the user name of the employee and which environment it needs to be reset in.
  2. Reset Citrix - This option resets Citrix connection details for a particular user. When selecting this option, enter the username of the employee and which environment it needs to be reset in.