View the Tasks That a Resource Contact is On

Depending on your role in WorkBook, you can view resource contact tasks in Resources. Alternatively, you can view prospect/client contact tasks in CRM.

Note: You must have permission to add, delete, and modify resources to complete this task.

To view the tasks that a resource contact is on:

1. On the main toolbar, click Resources .
2. On the right side of the grid toolbar, under the filter icon , select Resource Default Grid from the drop-down menu.
3. Select the resource associated with the contact whose tasks you want to view by completing any of the following actions:
   • In the Search in Grid field, enter the name of the resource, then select it from the grid.
   • Click the Filter field next to the Search in Grid field, select the resource type as your filter, and select the resource from the grid. For example, you can use Clients as the filter and then select the client name from the grid.
4. On the grid toolbar, click Resource Information /.
5. On the side toolbar of the resource information card, click Contacts .
6. Click the initials of the contact to display the contact card or click Toggle Resource Card on the top toolbar of the resource information card.
7. On the side toolbar of the contact card, click Resource-related Items .
8. On the top toolbar of the contact card, click the View Tasks This Resource is On tab.
9. To view open and closed tasks, select Both.
10. To view task conversations that you started where the selected contact is also a participant, select User is Author.
11. Select a task to display its task card.
    To display the task card on a new tab on your browser, click Open Task Card on New Tab on the top toolbar of the task card.