Procedures
Use the procedures in this section to configure recognition rules that will filter email messages imported into your WorkBook account and create tickets based on the selected preferences.
To use the Email Import Recognition Rules submodule, you must have access to Settings as defined in the User Access Rights submodule under Settings.
- Related Topics:
- Add New Email Import Recognition Rules
Use the Email Import Recognition Rules submodule to add new email import recognition rules. - Delete Email Import Recognition Rules
Use the Email Import Recognition Rules submodule to delete email import recognition rules. - Search for Email Import Recognition Rules
Use the Email Import Recognition Rules submodule to search for email import recognition rules. - Enable Active Status of Email Import Recognition Rules
Use the Email Import Recognition Rules submodule to enable the active status of selected email import recognition rules. - Automatically Create Email Import Recognition Rules as Tickets
Use the Email Import Recognition Rules submodule to automatically create email import recognition rules as tickets.
Parent Topic: Email Import Recognition Rules