Delete Email Import Recognition Rules

Use the Email Import Recognition Rules submodule to delete email import recognition rules.

To use the Email Import Recognition Rules submodule, you must have access to Settings as defined in the User Access Rights submodule under Settings.

To delete an email import recognition rule:

1. On the main toolbar, click Settings .
2. If you have more than one company in your system, use the drop-down list above the left pane of the Settings screen to select the company from which you want to delete an email import recognition rule.
3. In the left pane of the Settings screen, click Ticket Setup > Email Import Recognition Rules.
4. Highlight the email import recognition rule that you want to delete and on the grid toolbar, click Delete recognition rule .
5. In the confirmation dialog box, click Yes.