Search for Email Import Recognition Rules

Use the Email Import Recognition Rules submodule to search for email import recognition rules.

To use the Email Import Recognition Rules submodule, you must have access to Settings as defined in the User Access Rights submodule under Settings.

To search for an email import recognition rule:

1. On the main toolbar, click Settings .
2. If you have more than one company in your system, use the drop-down list above the left pane of the Settings screen to select the company containing the email import recognition rule that you are looking for.
3. In the left pane of the Settings screen, click Ticket Setup > Email Import Recognition Rules.
4. On the grid toolbar, use the Search field to enter a keyword associated with the email import recognition rule.