Service Audit
Service Audit is a view-only form that is available from
the Service Audit button on the Service
Monitor form.
The top half of the form displays information about when
a service instance started, ended, or failed (error). Note that each of
these actions (START/END/ERROR) requires a separate audit record. For
example, if a service instance has run successfully, at least two audit
records will appear on the Service Audit form: one for the service START,
and one for the service END. If a service instance has one or more tasks,
each task will have START and END audit records as well.
You can use the Filter fields to determine the date range
of the audit records you want to view and to select the type of audit
records to view.
The Error
Log tab in the bottom half of the Service Audit form appears Error
Log records that occurred for a specific service audit record that you
select in the top half of the form.
Note: Error Log
records that were generated in an earlier version of the application (prior
to the addition of the Error Log tab on the Service Audit form) will not
appear on the Error Log tab.
View Service Audit Records
Click Main
Menu > Administration > Services > Service Monitor.
Find and select the service
instance for which you want to view audit details.
Click the Service
Audit button.
Click the 
Filter button to display the Last
Run, From, To,
and Audit Type fields.
To display only the details that apply to the service
instance's last run, check the Last
Run box.
To display audit records for a specific date range,
do not check the Last Run
box. Instead, enter the From
and To date and time when
the service last ran.
To display a specific type of record, select it
from the Audit Type
field.
Click Find.
The service audit records will appear in the top
half of the form. The Error
Log tab in the bottom half of the form will display error log
records for each service audit record.
Service Audit Field Descriptions
Last Run
Click the Filter
button to display this field. Check the Last Run box if you only want
to display the details that apply to the service instance's last run.
Then click Find.
From, To
Click the Filter
button to display this field. Use the From and To fields to locate service
audit records that ran during a particular date and time. Then click Find.
Audit Type
Click the Filter
button to display this field. To display a specific type of service audit
record, select Start, End,
Error, Aborted,
or Warning from the Audit Type
field. Then click Find.
Process Audit ID
Unique number that identifies the service audit record.
Group Audit ID
Unique number that identifies a particular run of a service
The Group Audit ID may have several different Process Audit IDs, depending
on how many Audit Types occurred during the service's run.
Process Name
The process name indicates the template
the service instance is based on. Each template may contain several processes.
You can view all the available templates in the Process Name drop-down
list.
Task Name
Indicates which particular Task of the service was running
for this audit record.
Instance Name
The Instance Name uniquely
identifies the service instance record. Each service instance represents
one activity in which one or several processes run with specific parameters.
Audit Type
The Audit Type indicates the action that occurred:
Start: The service
started.
End: The service
finished running.
Error: An error
occurred while the service was running. The error will appear on the Error
Log tab.
Aborted: The service
was interrupted or stopped.
Warning - The
service exited without processing. The warning message will appear in
the Description field.
Description
When the Audit Type is Start
or End, the Description field
displays the name of the host that executed the service.
When the Audit Type is Error
or Warning, the Description field
displays the error or warning message.
When the Audit Type is Aborted,
the Description field displays the name of the host that executed the
service, followed by the word STOPPED.
Parameter Values
Values inside the actions that make up a service instance
record. For example, you can configure the PURGE service parameters so
that the service purges only one category instead of all. The Parameter
Values are configured on the Service
Parameters tab of the Service Instance form.
Tasks
Some service instances have Tasks that you can include
or exclude for the instance. This column indicates which tasks were enabled
for the service instance.
For more information on a service instance’s tasks, see
Service Instances.
Update Date, Updated By
These fields display when the record was created or updated,
and the person who created or updated the record.
Error Log Tab
When you select a service audit record, the Error
Log tab in the bottom half of the form will display error log records
for that service audit record. If you selected a service audit record
that includes Tasks, the all the error log records for all the tasks will
appear on the Error Log tab.
Click the Filter
button on the Error Log tab to display the Error
Code, Start Error Id, and
End Error Id fields. You can use
these fields to display only specific error codes.
To view a specific Error Code, select it from the drop-down
menu.
Use the Start
Error Id and End Error Id
fields to display error messages with a range of Error ID numbers.
The fields on the Error Log tab of the Service Audit form
are the same as the fields on the Error Log form. See Error
Log Field Descriptions for information on these fields.