Credit Memos and QuickBooks Integration

When you enter a credit memo for a billing invoice in Vantagepoint and post it, a credit memo is created in QuickBooks Online if the invoice is not yet paid.

This topic applies only if you used Deltek Unionpoint to set up the integration between Vantagepoint and QuickBooks Online.

You enter a credit memo for an invoice in Vantagepoint in Billing > Interactive Billing on the Invoice History tab. For instructions, see Create a Credit Memo.

You can create and post a credit memo for the full or partial amount of a billing invoice in Vantagepoint and a credit memo is created in QuickBooks Online that is linked to the related billing invoice.

You can issue a credit memo for a billing invoice or void a billing invoice, but you should not do both.

Deleting and Undoing a Credit Memos

Deleting transactions in QuickBooks Online and undoing postings in Vantagepoint is not supported, meaning that the deletion or undoing in one product does not get applied in the other product.

To delete a credit memo:

• In QuickBooks Online, delete the credit memo. (The matching credit memo in Vantagepoint is not deleted.)
• In Vantagepoint, undo the credit memo posting in Utilities > Transactions > Undo Posting. (This does not affect the credit memo in QuickBooks Online.)