You close an observation when the issue has been rectified.
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Navigate to the project.
You can search for projects using the
Search Projects link in the
Activity Zone. Projects that you are linked to also appear on the History tab on your contact record, and in the Projects dashpart in the
Personal Zone.
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Click the Observations tab.
If the Observations tab is not visible on the header band, click
more to display additional menu items.
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Click
Search.
If many results are returned, you can apply one or more filters, such as allocated contact, status, observation type, and so on.
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Click
for the observation that you want to action.
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On the Observations Action window, click
Close.
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On the Close Observation screen, use the
Close Notes field to enter some information, such as the remedial actions taken.
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Click in the
Close Date field and use the date picker to select the date when the observation was rectified.
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Click
Save.