Manage Delegated Approval Tickets

As a system administrator, you can delegate, approve, or reject any approval ticket that has been delegated, including those for documents, invoice credit notes, purchase documents, timesheets, and more. This ensures that all approval requests are processed in a timely manner, even if a designated approver is unavailable.

To manage delegated approval tickets:

1. On the header bar, click Admin.
2. In the Search Admin Zones field, enter Manage Delegated Approvals, and then click the link that displays.
3. Optional: On the Manage Delegated Approvals, use the Ticket Type list to select the type of ticket that you want to filter by.
   This filter is useful if when there are many pending approval tickets and you need to focus on a particular ticket type.
4. For an approval ticket that you want to action, do the following:

   To do this...	Click this
   Approve a ticket
   Reject a ticket
   Delegate a ticket

   Tip: Before you action a ticket, you can click to view the details of the ticket, or to view the ticket's approval route.
5. Do the following, depending on the option you selected in the previous step:
   • If you selected to approve or reject the ticket, enter the reason in the Approval Notes field, and then click Save.
   • If you selected to delegate the ticket, use the Delegate To field to select the person that you want to delegate the ticket to, and then enter a reason in the Approval Notes field. Finally, click Save.