Maconomy Enterprise Cloud Online Admin Guide

Using the Help Search
Using the Help Search
  • Phrase:Returns all topics that contain the exact phrase in the search criteria. Use quotation marks around the phrase.
    Ex."system administration"
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    Ex.system + administration
  • Or:Returns all topics with any combination of words in the search criteria. This is the default.
    Ex.system administration
For more information:Searching Online Help

Planned and Unplanned Maintenance

Maconomy requires periodic planned maintenance activities. In case of unplanned maintenance or service outage, Deltek communicates the information through Customer Care.

Maintenance

The Maconomy SaaS environment will require periodic planned maintenance. Planned Production system maintenance activities will take place during regular recurring maintenance windows. Regular maintenance windows occur no more frequently than every Saturday at 6:00 PM EST and typically will last no more than 6 hours. Non-production system maintenance may occur outside of the regular maintenance window as required.

Information on planned maintenance outage durations and timing is communicated via email from Customer Care.

Typically, communications are sent 5 days in advance for Production downtime and 3 days in advance for Non-Production downtime. If a need arises to conduct planned maintenance outside of these regular recurring maintenance windows or if planned maintenance is projected to create an outage that would exceed the six hour standard, details and timing will be communicated to the SaaS Administrator via a specific email communication.

It is the SaaS Administrator’s responsibility to communicate the maintenance times and impact to all company employees. Deltek recommends that the SaaS Administrator ask company employees to make the proper arrangements to schedule tasks or jobs to execute well before or after the maintenance windows.

In the unlikely event of unplanned maintenance or a service outage, Deltek will use Knowledge communicate details of the unplanned maintenance or service outage event to Maconomy SaaS customers via Customer Care. In addition, if an unplanned outage or maintenance task necessitates the need to communicate directly with SaaS customers, Deltek will facilitate that communication via email with the SaaS Administrators.

Note: Please be aware any scheduled tasks running on one of your environments will be paused during a maintenance window.

OS Patching

OS patching is always scheduled the weekend following the second Tuesday of the month and will follow your maintenance window. Communications will always be sent to remind you but please be aware of this regular and critical activity and plan around the event as needed.