View Workflow Audit Information

Use this screen to view all the workflow case statuses without running a single report.

Use this information to determine where bottlenecks are occurring in workflows, to monitor user activity, and to track event trends.

This screen contains summary information about workflows and additional detail information.

The main screen displays summary information that can be selected for any workflow, case status, subsystem, filter, and value. Once you have populated the main screen with the desired workflow status, subsystem, filter, and value, you can drill down into more detailed information. If you want the full detail without drilling down into more detail, you can view some of the same information in the Monitor Workflow Status screen. Both the Print Workflow Status Report and Print Workflow Audit Report screens also provide audit detail.

Note: The average times displayed in the subtasks of this inquiry represent total elapsed time, which includes evenings, weekends, and business holidays.

Use this screen whenever you need to check user productivity and efficiency, system usage, event trends, and bottlenecks in workflows. Information is available in this screen only after you have started a workflow case, either from the Manage Workflow Cases or Monitor Workflow Status screen.

Note: Information in some of the subtasks of this screen may not be available until you start and/or complete activities in a workflow case.

You can use the Workflow, Subsystem, and/or Status fields in this screen to search for cases within a specific workflow. Click on the toolbar to display the results in the Workflow Cases table window. If you do not enter any information in these fields, all available workflow cases within Costpoint displays.