Troubleshooting
Use these topics to troubleshoot issues in Touchstone.
- Related Topics:
- Project Doesn't Display in the Submittals View
In order for a project to display in the Submittals view, it must be associated with a program, it must have acceptance criteria associated with it, and you must have rights to it. - I Cannot Find the Project I Want to Associate with the Program
I am on the Programs hub Projects tab and trying to associate a project with the program but the project is not listed. - I Do Not Have Access to the Program or I Cannot See the Program
In order to have access to view a program, you must have a named user license and you must be added to the specific programs Access Control List. - I Do Not Have Access to the Project or I Cannot See the Project
In order to have access to view a project, you must have a named user license and you must be added to the specific projects Access Control List. - Navigation Pane Menu Option is Disabled
Some of the menu options in the Navigation pane are disabled. - Touchstone Times Out when I Upload my File
When I upload my file in Submittals, Touchstone times out.