Key Performance Indicators Leading to Success

To understand the ways in which you can increase profitability, look at the Key Performance Indicators (KPIs) by which a Professional Services business measures performance and success.

The central success criteria in any PSO are:

• The clients you have
• The people who execute your services
• The projects your people deliver

The Key Performance Indicators are centered on these areas. In addition, you need financial transparency across all of three areas to ensure success.

There are other criteria that are relevant, but these four are central to this solution offering, because these are the areas in which Maconomy has helped other clients achieve their goals. In the following figure, you can see how these four success criteria align with the most important KPIs of a Professional Services Organization.