Focus on Clients

The first important KPI in terms of managing the top line is to ensure a steady stream of new order wins, both from existing clients as well as new clients.

You achieve this by setting a strong focus on pipeline management. Underneath this, you need to initiate many different initiatives to grow the pipeline, but Maconomy ensures that you can stay on top of your pipeline.

Another important KPI is client profitability; that is, know which of your clients are profitable, and which are not. You need cross-company transparency of your client engagements to ensure profitability.