CRM Common Errors

The following are common errors that you might encounter during integration between Deltek CRM and Maconomy.

Functional Application Errors

Error: The Create Customer from Deltek CRM task or Create Job from Deltek CRM task can fail due to wrong data being entered on the job or customer.

Resolution: Find the error in the Result Log tab in the Background Task and adjust the data to avoid that error.

Setup Errors

Error: The task generated by CRM_ImportOpportunities can fail due to setup errors, such as wrong Deltek CRM IP; wrong currency code setup.

Resolution: In this case, the task that runs the action Create Jobs from Deltek CRM Opportunities action fails and there are no job and customer creation tasks created. Find the error in the Result Log tab in the Background Task.

Create Jobs from Deltek CRM Opportunities Does Not Create Any Background Tasks and Does Not Show Any Status Message

Error: It can happen that the Create Jobs from Deltek CRM Opportunities action does not give a status message, and it looks as if it does not do anything.

Resolution: Check coupling service logs. One of the reasons can be that the user does not have access to the BackgroundTaskLogging and ScheduledBackgroundTasks windows.