Unlock a User

You can unlock a partner's user account if they have locked themselves out if they submit too many incorrect password entries. After you unlock a user account, the user can attempt to log in to the system again, or reset their password.

To unlock a user:

1. On the header bar, click Admin.
2. In the Search Admin Zones field at the top, enter Users and Licenses.
3. Click the Users and Licenses link that displays.
4. In the Contact field, enter the name of the contact.
   As you type, a list of matching contacts displays, and you can click a contact to select them.
5. Click .
   Note: If this icon is disabled, it means that the contact is not currently a licensed user. For information, see Create a User.
6. On the user account window, click Reset Lock Out.