Delete an Entitlement from Multiple Contacts

You can delete an existing entitlement from multiple contacts in one operation.

To delete an entitlement from multiple contacts:

1. On the header bar, click Admin.
2. In the Search Admin Zones field at the top, enter Entitlement Management.
3. Click the Entitlement Management link that displays.
4. To display a list of contacts to manage an entitlement for, do the following:
   1. In the Entitlement Source field, select the entitlement source that you want to manage.
   2. In the Entitlement Valid On field, click , and select the date when the entitlement is valid on.
   3. Enter or select any other filter options.
      For example, you can choose to show only contacts within a specific organization or department, or internal contacts only.
   4. Click Search.
5. In the list of contacts that displays, select the check box of each contact that you want to manage.
   Alternatively, to select all contacts in the list, select the check box on the header of the first column.
6. On the toolbar, click Delete Selection.
   If this option is not visible, use the scroll bar underneath the toolbar to scroll right.
7. In the Process Entitlements dialog box, use the Reason field to enter the reason for deleting the entitlement.
8. Click Apply.